Information search and re-access strategies of experienced web users
WWW '05 Proceedings of the 14th international conference on World Wide Web
The Challenges of Technology Research for Developing Regions
IEEE Pervasive Computing
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
Direct manipulation interfaces
Human-Computer Interaction
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Problematic empowerment: West african internet scams as strategic misrepresentation
Information Technologies and International Development
Web search and browsing behavior under poor connectivity
CHI '09 Extended Abstracts on Human Factors in Computing Systems
RuralCafe: web search in the rural developing world
Proceedings of the 18th international conference on World wide web
Deliberate interactions: characterizing technology use in Nairobi, Kenya
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing mobile interfaces for novice and low-literacy users
ACM Transactions on Computer-Human Interaction (TOCHI)
Analyzing and accelerating web access in a school in peri-urban India
Proceedings of the 20th international conference companion on World wide web
Design and implementation of contextual information portals
Proceedings of the 20th international conference companion on World wide web
"Voluntweeters": self-organizing by digital volunteers in times of crisis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why is my internet slow?: making network speeds visible
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hustling online: understanding consolidated facebook use in an informal settlement in Nairobi
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interactive web caching for slow or intermittent networks
Proceedings of the 4th Annual Symposium on Computing for Development
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The quality of Internet connections around the world is extremely varied and very poor in rural areas despite high enthusiasm and investment of resources in computers. This study focuses on Internet users at schools and Internet cafés in rural Ghana. We wished to explore whether there were challenges to Internet use in addition to the poor connection quality itself. In our study we found that beyond connectivity, the lack of computer knowledge, poor usability of web interfaces, and "foreignization" of technology compounded the problem. To improve web access in these contexts, we designed TroTro, a browsing system that maintains a usable experience despite fluctuating connectivity and a wide range of user expertise. We followed web usability heuristics in our design and our results show evidence that our system allows both novice and expert computer users to enhance their individual web experience, explore content across different kinds of network conditions, and share resources within their community.