The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Gather customer's real usage on mobile phones
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Analyzing real mobile web usage of a multimedia streaming application through log files
Proceedings of the international conference on Multimedia information retrieval
“Spindex” (Speech Index) Enhances Menus on Touch Screen Devices with Tapping, Wheeling, and Flicking
ACM Transactions on Computer-Human Interaction (TOCHI)
Investigating self-reporting behavior in long-term studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Oh app, where art thou?: on app launching habits of smartphone users
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Behavior analysis of low-literate users of a viral speech-based telephone service
Proceedings of the 4th Annual Symposium on Computing for Development
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To improve and optimize user interfaces of the system, the accurate understanding of users' behavior is an essential prerequisite. In this paper, we described the work which examines users' behavior through log analysis in their own environment. 50 users were recruited by consumer segmentation and logging-software was downloaded in their mobile phone. After two weeks, logged data were gathered and analyzed. The complementary methods such as a user diary and an interview were conducted. The result of the analysis showed the frequency of menu and key access, used time, data storage and several usage patterns. Also, we found the possibility that users could be segmented into new groups by their usage patterns. The improvement of the mobile phone user interface was proposed based on the result of this study.