Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Aesthetics and apparent usability: empirically assessing cultural and methodological issues
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
A comparative study of speech and dialed input voice interfaces in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HIV health information access using spoken dialogue systems: touchtone vs. speech
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Speech vs. touch-tone: telephony interfaces for information access by low literate users
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Cell phone banking: predictors of adoption in South Africa-an exploratory study
International Journal of Information Management: The Journal for Information Professionals
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This paper addresses the feasibility of using the telephone as a tool for information access in the technology challenged and illiterate communities of Southern Africa. We did two case studies of disparate Interactive Voice Response (IVR) systems, i.e., OpenPhone system being a disagreeable health information system for information on a stigmatized illness issue and Beautiful Game Results (BGR) system being a pleasurable application for soccer fans to access the results of recently played soccer games. The research compared the users' choice of interaction modality between DTMF and speech-enabled IVR modalities. The targeted users were oral users of Southern Africa with diverse literacy levels ranging from functionally illiterate to literate adults but who are nevertheless numerically literate. We found that the type of application presented to the users instigated their choice between DTMF and the speech-enabled IVR modalities.