Human aspects of interactive multimedia communication
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Experiences in an exploratory distributed organization
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Voice communication with computers: conversational systems
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The primary focus of this article is an analysis of an audio-only media space from a computer-supported cooperative work (CSCW) perspective. To explore whether audio by itself is suitable for shared media systems, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio with open connec-tions to create a shared space for its users. The two-month field study provided a richly nuanced understanding of this audio spaces social use. The system afforded rich sociable interactions. As well, users were able to create a useful, usable social space; however, through an analysis of the social norms that the participants formulated, we show that they had to take into account being in an audio-only environment. Within the field study, then, audio by itself was sufficient for a usable media space and a useful social space, but users were forced to adapt to many audio-only and system conditions. The article also considers audios implications for privacy.