Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Video as a technology for informal communication
Communications of the ACM
One is not enough: multiple views in a media space
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
A room of our own: experiences from a direct office share
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GestureCam: a video communication system for sympathetic remote collaboration
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Hanging on the ‘wire: a field study of an audio-only media space
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on speech as data
Your place or mine? Learning from long-term use of audio-video communication
Computer Supported Cooperative Work
GestureLaser and GestureLaser Car: development of an embodied space to support remote instruction
Proceedings of the Sixth European conference on Computer supported cooperative work
GestureMan: a mobile robot that embodies a remote instructor's actions
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The Public Availability of Actions andArtefacts
Computer Supported Cooperative Work
Unpacking "privacy" for a networked world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human factors testing in the design of Xerox's 8010 “Star” office workstation
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 5th international conference on Multimodal interfaces
The language of privacy: Learning from video media space analysis and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Comparing remote gesture technologies for supporting collaborative physical tasks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effects of remote gesturing on distance instruction
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Re-space-ing place: "place" and "space" ten years on
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Computer Supported Cooperative Work
Creating coherent environments for collaboration
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Design for privacy in ubiquitous computing environments
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Reconsidering the virtual workplace: flexible support for collaborative activity
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
A collaborative guidance case study
AUIC '08 Proceedings of the ninth conference on Australasian user interface - Volume 76
Visual information as a conversational resource in collaborative physical tasks
Human-Computer Interaction
Fractured ecologies: creating environments for collaboration
Human-Computer Interaction
Gestures over video streams to support remote collaboration on physical tasks
Human-Computer Interaction
Collective information practice: emploring privacy and security as social and cultural phenomena
Human-Computer Interaction
Training and process change: a collaborative telehealth case study
Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Using an action research approach to design a telemedicine system for critical care: a reflection
Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
CHI '13 Extended Abstracts on Human Factors in Computing Systems
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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A media space provides the communications channels to support the interactions between people at different locations using video and audio links and shared access to data. This paper looks at a telehealth implementation of outpatient consultations for tertiary-level paediatric surgical patients, consultations which exercise a high degree of interpersonal and data-sharing communication between the participants. Framing the telehealth situation as a media space invites the designer of the telehealth system to access a large body of prior work which identifies and discusses many of the issues that will arise in this complex multi-participant telehealth context. This paper presents, as a case study, a two-year project that developed and deployed a whole-of-room telehealth system in partnership with surgeons from The Royal Children's Hospital (RCH), Melbourne, Australia. Based on observations at the hospital and discussions with the surgeons, a descriptive model of the proposed telehealth consultation (and of its deployment in a clinical trial) was developed. This descriptive model became the vehicle for gathering requirements and for design and evaluation of the telehealth system. The evaluation contained four major components: two human factors studies, an observational study of training and process change for the clinicians and a clinical trial of the resulting system. The case study demonstrates the flow of design decisions from concept to deployment. It highlights the gaps that appeared in the descriptive model when the transition was made from the laboratory to deployment in the hospital. The conclusion is that, at this relatively unexplored level of telehealth, there are likely to be gaps in such a descriptive model that are not uncovered by laboratory experiments or by analytic evaluation but emerge only during a clinical trial with actual patients, clinicians and patient data.