Revisiting the visit:: understanding how technology can shape the museum visit

Authors:
Rebecca E. Grinter;Paul M. Aoki;Margaret H. Szymanski;James D. Thornton;Allison Woodruff;Amy Hurst
Affiliations:
Palo Alto Research Center (PARC), Palo Alto, CA;Palo Alto Research Center (PARC), Palo Alto, CA;Palo Alto Research Center (PARC), Palo Alto, CA;Palo Alto Research Center (PARC), Palo Alto, CA;Palo Alto Research Center (PARC), Palo Alto, CA;Georgia Institute of Technology, Atlanta, GA
Venue:
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Year:
2002

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Abstract

This paper reports findings from a study of how a guidebook was used by pairs of visitors touring a historic house. We describe how the guidebook was incorporated into their visit in four ways: shared listening, independent use, following one another, and checking in on each other. We discuss how individual and groupware features were adopted in support of different visiting experiences, and illustrate how that adoption was influenced by social relationships, the nature of the current visit, and any museum visiting strategies that the couples had. Finally, we describe how the guidebook facilitated awareness between couples, and how awareness of non-guidebook users (strangers) influenced use.