Affordance, conventions, and design
interactions
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Revisiting the visit:: understanding how technology can shape the museum visit
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
User Modeling in Human–Computer Interaction
User Modeling and User-Adapted Interaction
Lessons from the lighthouse: collaboration in a shared mixed reality system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creating Assemblies in Public Environments: Social Interaction, Interactive Exhibits and CSCW
Computer Supported Cooperative Work
Designing the spectator experience
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds
Computer Supported Cooperative Work
Fractured ecologies: creating environments for collaboration
Human-Computer Interaction
Irreversibility and forceback in public interfaces
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
The coffee lab: developing a public usability space
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Design ideas for IT in public spaces
Personal and Ubiquitous Computing
VoiceYourView: collecting real-time feedback on the design of public spaces
Proceedings of the 12th ACM international conference on Ubiquitous computing
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Service providers increasingly use self-service systems, such as kiosk and automata that offer faster and more flexible service. Most of us are familiar with appliances for buying and validating tickets, purchasing soft drinks or getting the newspaper. We book tables in restaurants and hire cars using hotel lobby kiosks. Unfortunately, many such systems confuse and annoy their users. Thus, information technology design for the public space poses distinct challenges. Yet, it is relatively unmapped within our field. Based on an ethnographic study of the purchase and validation of ticketless travel for an airport train, this paper shows how such systems need an extended framework of usability principles, which goes beyond well-known interaction design guidelines.