Cyberguide: a mobile context-aware tour guide
Wireless Networks - Special issue: mobile computing and networking: selected papers from MobiCom '96
Developing a context-aware electronic tourist guide: some issues and experiences
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Experiences of developing and deploying a context-aware tourist guide: the GUIDE project
MobiCom '00 Proceedings of the 6th annual international conference on Mobile computing and networking
Sotto voce: exploring the interplay of conversation and mobile audio spaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Local use and sharing of mobile phones
Wireless world
Revisiting the visit:: understanding how technology can shape the museum visit
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
From Informing to Remembering: Ubiquitous Systems in Interactive Museums
IEEE Pervasive Computing
User Testing a Hypermedia Tour Guide
IEEE Pervasive Computing
The Conversational Role of Electronic Guidebooks
UbiComp '01 Proceedings of the 3rd international conference on Ubiquitous Computing
The Myth of the Paperless Office
The Myth of the Paperless Office
Of maps and guidebooks: designing geographical technologies
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 9 - Volume 9
Designing mobile technologies to support co-present collaboration
Personal and Ubiquitous Computing
Jukola: democratic music choice in a public space
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
I saw this and thought of you: some social uses of camera phones
CHI '05 Extended Abstracts on Human Factors in Computing Systems
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Sharing the square: collaborative leisure in the city streets
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
PerZoovasive: contextual pervasive QR codes as tool to provide an adaptive learning support
CSTST '08 Proceedings of the 5th international conference on Soft computing as transdisciplinary science and technology
Designing opportunistic user interfaces to support a collaborative museum exhibit
CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 1
A visitor's guide in an active museum: Presentations, communications, and reflection
Journal on Computing and Cultural Heritage (JOCCH)
What if children learn phenomena of light through real world edutainment?
Proceedings of the 7th International Conference on Advances in Computer Entertainment Technology
Design interventions for open-air museums: applying and extending the principles of 'assembly'
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lessons from touring a location-based experience
Pervasive'11 Proceedings of the 9th international conference on Pervasive computing
Locating experience: touring a pervasive performance
Personal and Ubiquitous Computing
Designing for meaningful visitor engagement at a living history museum
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Guidelines for the Design of Location-Based Audio for Mobile Learning
International Journal of Mobile and Blended Learning
Instagram at the museum: communicating the museum experience through social photo sharing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Mobile and Blended Learning
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The augmentation of visitor experiences with location-based technologies has been available for some time. Through in-depth studies of users during these experiences the field is building a rich picture of user behaviour in relation to certain location-based technologies. However, little work has explored the use of mobile camera phones and 2D barcodes on situated signs and their properties as a way of delivering such augmented visitor experiences. In this paper we present a study of people engaged in such a location-based experience at London zoo in which they use mobile camera phones to read 2D barcodes on signs at the animal enclosures in order to access related content. Through the fieldwork we highlight the social and collaborative aspects of the experience and how particular characteristics of the mobile phone and barcode technology shape these behaviours. The paper also highlights some of the non-instrumental aspects of the location-based experience, in particular in relation to the importance of collecting location-based content. We explore the social aspects of collecting as well as certain competitive elements it introduces into people's behaviour. This creates an interesting tension in that aspects of the application encourage cooperation and sharing among the visitors whereas others encourage competition. In the course of presenting the fieldwork, we explore this tension further.