Sotto Voce: Facilitating Social Learning in a Historic House

Authors:
Margaret H. Szymanski;Paul M. Aoki;Rebecca E. Grinter;Amy Hurst;James D. Thornton;Allison Woodruff
Affiliations:
Palo Alto Research Center, Palo Alto, USA 94304-1314;Intel Research, Berkeley, USA 94704-1347;College of Computing, Georgia Institute of Technology, Atlanta, USA 30332-0760;Human---Computer Interaction Institute, Carnegie Mellon University, Pittsburgh, USA 15213-3891;Palo Alto Research Center, Palo Alto, USA 94304-1314;Intel Research, Berkeley, USA 94704-1347
Venue:
Computer Supported Cooperative Work
Year:
2008

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Abstract

This study examines visitors' use of two different electronic guidebook prototypes, the second an iteration of the first, that were developed to support social interaction between companions as they tour a historic house. Three studies were conducted in which paired visitors' social interactions were video- and audio-recorded for analysis. Using conversation analysis, the data from the use of prototype 1 and prototype 2 were compared. It was found that audio delivery methods were consequential to the ways in which visitors structurally organized their social activity. Further, the availability of structural opportunities for social interaction between visitors has implications for the ways in which the learning process occurs in museum settings.