Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
Managing a trois: a study of a multi-user drawing tool in distributed design work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Double-level languages and co-operative working
AI & Society
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Shared workspaces: how do they work and when are they useful?
International Journal of Man-Machine Studies
A comparison of face-to-face and distributed presentations
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hanging on the ‘wire: a field study of an audio-only media space
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on speech as data
TeleNotes: managing lightweight interactions in the desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
| Hi-index | 0.00 |
Corporate mergers, global markets, reduced willingness to relocate, and the increased need to reorganize and respond dynamically - we are entering an era of distributed organizations and groups. New technologies are needed that enable distributed teams to work as though virtually collocated. This case study examines how one such technology, desktop conferencing with application sharing, is used routinely by four groups within a major company. We discuss differing and evolving patterns of use. A range of difficulties arising from impoverished communication are documented. Success factors are identified, focusing on the use of technology facilitation and meeting facilitation. We conclude by describing benefits possible with this merger of communication and application sharing, as well as the challenges of organizational change that may be needed to achieve the benefits.