Teleconferencing and beyond: communications in the office of the future
Teleconferencing and beyond: communications in the office of the future
Understanding computers and cognition
Understanding computers and cognition
Getting computers to talk like you and me
Getting computers to talk like you and me
Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
Attention, intentions, and the structure of discourse
Computational Linguistics
ACM Transactions on Graphics (TOG)
Video conferencing as a technology to support group work: a review of its failures
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Proceedings of the third international conference on human-computer interaction on Designing and using human-computer interfaces and knowledge based systems (2nd ed.)
Findings from observational studies of collaborative work
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing a trois: a study of a multi-user drawing tool in distributed design work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Co-ordinating activity: an analysis of interaction in computer-supported co-operative work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Communication and performance in ad hoc task groups
Intellectual teamwork
Voice messaging, coordination, and communication
Intellectual teamwork
Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating video as a technology for informal communication
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A desk supporting computer-based interaction with paper documents
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A “pile” metaphor for supporting casual organization of information
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Tasks-in-interaction: paper and screen based documentation in collaborative activity
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
A collaborative medium for the support of conversational props
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Video as a technology for informal communication
Communications of the ACM
Turning away from talking heads: the use of video-as-data in neurosurgery
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
One is not enough: multiple views in a media space
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Bridging the paper and electronic worlds: the paper user interface
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Shared workspaces: how do they work and when are they useful?
International Journal of Man-Machine Studies
Montage: providing teleproximity for distributed groups
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video mosaic: laying out time in a physical space
MULTIMEDIA '94 Proceedings of the second ACM international conference on Multimedia
Supporting distributed groups with a Montage of lightweight interactions
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Working with “constant interruption”: CSCW and the small office
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Coordination in software development
Communications of the ACM
Rethinking video as a technology for interpersonal communications: theory and design implications
International Journal of Human-Computer Studies
Finding and reminding: file organization from the desktop
ACM SIGCHI Bulletin
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Back to the future: pen and paper technology supports complex group coordination
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video-as-data: technical and social aspects of a collaborative multimedia application
Computer Supported Cooperative Work
Limited attention and discourse structure
Computational Linguistics
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Piazza: a desktop environment supporting impromptu and planned interactions
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Communicating about communicating: cross-disciplinary design of a media space interface
CHI '94 Conference Companion on Human Factors in Computing Systems
Deskslate: a shared workspace for telephone partners
CHI '94 Conference Companion on Human Factors in Computing Systems
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Now let's talk about now: identifying cue phrases intonationally
ACL '87 Proceedings of the 25th annual meeting on Association for Computational Linguistics
Mixed initiative in dialogue: an investigation into discourse segmentation
ACL '90 Proceedings of the 28th annual meeting on Association for Computational Linguistics
Cues and control in expert-client dialogues
ACL '88 Proceedings of the 26th annual meeting on Association for Computational Linguistics
Redundancy in collaborative dialogue
COLING '92 Proceedings of the 14th conference on Computational linguistics - Volume 1
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Computer Supported Cooperative Work
Conversation space: visualising multi-threaded conversation
AVI '00 Proceedings of the working conference on Advanced visual interfaces
Sharing serendipity in the workplace
Proceedings of the third international conference on Collaborative virtual environments
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
NuggetMine: intelligent groupware for opportunistically sharing information nuggets
Proceedings of the 7th international conference on Intelligent user interfaces
International Journal of Human-Computer Studies - Special issue on Awareness and the WWW
Before Getting There: Potential and Actual Collaboration
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Close Encounters: Supporting Mobile Collaboration through Interchange of User Profiles
HUC '99 Proceedings of the 1st international symposium on Handheld and Ubiquitous Computing
Informal interactions and their implications for online courses
Computers & Education
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Meeting at the desktop: an empirical study of virtually collocated teams
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
On the design of potential collaboration spaces
International Journal of Computer Applications in Technology
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Things to talk about when talking about things
Human-Computer Interaction
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
Cueing digital memory: how and why do digital notes help us remember?
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 1
Augmenting Sticky Notes as an I/O Interface
UAHCI '09 Proceedings of the 5th International on ConferenceUniversal Access in Human-Computer Interaction. Part II: Intelligent and Ubiquitous Interaction Environments
Preserving interaction threads through the use of smartphones in hospitals
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Supporting impromptu coordination using automated negotiation
PRIMA'04 Proceedings of the 7th Pacific Rim international conference on Intelligent Agents and Multi-Agent Systems
Smart instant messenger in pervasive computing environments
GPC'06 Proceedings of the First international conference on Advances in Grid and Pervasive Computing
A Social Media framework to support Engineering Design Communication
Advanced Engineering Informatics
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Communication theories and technology have tended to focus on extended, formal meetings and have neglected a prevalent and vital form of workplace communication—namely, lightweight communication. Unlike formal, extended meetings, lightweight interaction is brief, informal, unplanned, and intermittent. We analyze naturalistic data from a study of work-place communication and derive five design criteria for lightweight interaction systems. These criteria require that systems for lightweight interaction support conversational tracking, rapid connection, the ability to leave a message, context management, and shared real-time objects. Using these criteria, we evaluate existing interpersonal communications technologies. We then describe an implementation of a system (TeleNotes) that is designed to support lightweight interaction by meeting these criteria. The interface metaphor allows communications to be based around desktop objects, resembling “sticky notes.” These objects are also organized into “desktop piles” to support conversational threads and provide mechanisms for initiating real-time audio, video, and application sharing. We conducted informal user testing of several system prototypes. Based on our findings, outstanding issues concerning theory and systems design for communication systems are outlined—in particular, with regard to the issue of managing conversations over time.