Cues and control in expert-client dialogues

  • Authors:
  • Steve Whittaker;Phil Stenton

  • Affiliations:
  • Hewlett-Packard Laboratories, Bristol, UK;Hewlett-Packard Laboratories, Bristol, UK

  • Venue:
  • ACL '88 Proceedings of the 26th annual meeting on Association for Computational Linguistics
  • Year:
  • 1988

Quantified Score

Hi-index 0.00

Visualization

Abstract

We conducted an empirical analysis into the relation between control and discourse structure. We applied control criteria to four dialogues and identified 3 levels of discourse structure. We investigated the mechanism for changing control between these structures and found that utterance type and not cue words predicted shifts of control. Participants used certain types of signals when discourse goals were proceeding successfully but resorted to interruptions when they were not.