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ACM Transactions on Information Systems (TOIS)
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Computational Linguistics
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Decision Support Systems
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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AGENTS '97 Proceedings of the first international conference on Autonomous agents
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User Modeling and User-Adapted Interaction
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ACL '90 Proceedings of the 28th annual meeting on Association for Computational Linguistics
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ACL '96 Proceedings of the 34th annual meeting on Association for Computational Linguistics
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CHI '00 Extended Abstracts on Human Factors in Computing Systems
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This paper concerns mixed-initiative interaction between users and agents. After classifying agents according to their task and their interactivity with the user, the critical aspects of delegation-based interaction are outlined. Then MASMA, an agent system for distributed meeting scheduling, is described, and the solutions developed to control interaction are explained in detail. The issues addressed concern: the agent capability of adapting its behavior to the user it is supporting; the solution adopted to control the shift of initiative between personal agents, their users and other agents in the environment; the availability of features, e.g. the inspection mechanism, that endow the user with a further level of control to enhance his sense of trust in the agent.