The information lens: an intelligent system for information sharing in organizations
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Implementing agglomerative hierarchic clustering algorithms for use in document retrieval
Information Processing and Management: an International Journal
Recent trends in hierarchic document clustering: a critical review
Information Processing and Management: an International Journal
Cooperative work in the Andrew message system
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Co-ordinating activity: an analysis of interaction in computer-supported co-operative work
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Computer-supported cooperative work: a book of readings
Computer-supported cooperative work: a book of readings
Computational mail as network infrastructure for computer-supported cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Space-scale diagrams: understanding multiscale interfaces
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Talking to strangers: an evaluation of the factors affecting electronic collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Communications of the ACM
TeleNotes: managing lightweight interactions in the desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Communications of the ACM
Concept features in Re:Agent, an intelligent Email agent
AGENTS '98 Proceedings of the second international conference on Autonomous agents
All talk and all action: strategies for managing voicemail messages
CHI 98 Cconference Summary on Human Factors in Computing Systems
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
MailCat: an intelligent assistant for organizing e-mail
Proceedings of the third annual conference on Autonomous Agents
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Representation of electronic mail filtering profiles: a user study
Proceedings of the 5th international conference on Intelligent user interfaces
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
An experimental framework for email categorization and management
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Evaluating document clustering for interactive information retrieval
Proceedings of the tenth international conference on Information and knowledge management
SCANMail: a voicemail interface that makes speech browsable, readable and searchable
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Reinventing the inbox: supporting the management of pending tasks in email
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Distributed Work
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Group and Individual Time Management Tools: What You Get is Not What You Need
Personal and Ubiquitous Computing
Models of attention in computing and communication: from principles to applications
Communications of the ACM
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UMEA: translating interaction histories into project contexts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Myth of the Paperless Office
The Myth of the Paperless Office
CAFE: A Conceptual Model for Managing Information in Electronic Mail
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Supporting activity-centric collaboration through peer-to-peer shared objects
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Social and temporal structures in everyday collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What a to-do: studies of task management towards the design of a personal task list manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Seeing what your are hearing: coordinating responses to trouble reports in network troubleshooting
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
TOSCA providing organisational information to CSCW applications
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Coordinate: probabilistic forecasting of presence and availability
UAI'02 Proceedings of the Eighteenth conference on Uncertainty in artificial intelligence
Email in personal information management
Communications of the ACM - Personal information management
Recent shortcuts: using recent interactions to support shared activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Malibu personal productivity assistant
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
Message Flow: Design and Architecture of a Message Flow Management System
KES '07 Knowledge-Based Intelligent Information and Engineering Systems and the XVII Italian Workshop on Neural Networks on Proceedings of the 11th International Conference
It's not that important: demoting personal information of low subjective importance using GrayArea
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Easy on that trigger dad: a study of long term family photo retrieval
Personal and Ubiquitous Computing
Family memories in the home: contrasting physical and digital mementos
Personal and Ubiquitous Computing
Measuring multitasking behavior with activity-based metrics
ACM Transactions on Computer-Human Interaction (TOCHI)
Collaboration personas: a new approach to designing workplace collaboration tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using email to facilitate wiki-based coordinated, collaborative authoring
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Discovery and analysis of e-mail-driven business processes
Information Systems
Personal information management and learning
International Journal of Technology Enhanced Learning
Computers in Human Behavior
Keeping Found Things Found: The Study and Practice of Personal Information Management: The Study and Practice of Personal Information Management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A task-management system using future prediction based on personal lifelogs and plans
Proceedings of the 2013 ACM conference on Pervasive and ubiquitous computing adjunct publication
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E-mail is one of the most successful computer applications ever developed. Despite its success, it is now dogged by numerous problems. Users complain about feeling overwhelmed by the volume of messages they receive, they have difficulties too in organizing and managing their e-mail data but, most importantly, they have problems in using e-mail to manage collaborative tasks (Bellotti, Ducheneaut, Howard, & Smith, 2003; Balter, 1998, 2000; Mackay, 1988; Whittaker, Jones, & Terveen, 2002a; Whittaker & Sidner, 1996). These require extended interaction with others for their definition and execution (Bellotti et al., 2003; Venolia, Gupta, Cadiz, & Dabbish, 2001; Whittaker & Sidner, 1996). As a result, users are often concurrently working on multiple outstanding tasks as they await responses from others concerning these tasks. This requires users to (a) create reminders, (b) identify messages that relate to the same task, and (c) combine information from these related messages. Currently, people try to use the email inbox to do this but our data indicate it is ineffective for these purposes. Other recent approaches attempt to tackle Collaborative Task Management but we show that these offer at best only partial solutions. In contrast, we present two systems, TeleNotes and ContactMap, that directly address Collaborative Task Management. These are motivated by empirical research into paper-based and people-based task management strategies. We describe how our systems implement these different strategies and present evaluation data for each system in use. We contrast the success of these two approaches with earlier work and discuss outstanding design and theory problems arising from our research.