The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
Supporting collaborative task management in e-mail
Human-Computer Interaction
Designing for the Digital Age: How to Create Human-Centered Products and Services
Designing for the Digital Age: How to Create Human-Centered Products and Services
Collaboration personas: a new approach to designing workplace collaboration tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computer Supported Cooperative Work
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emphasizing dysfunctional group dynamics in collaboration personas: specification of an approach
CHI '13 Extended Abstracts on Human Factors in Computing Systems
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Collaboration personas are a tool that can be used to design for groups. Prior work posits that collaboration personas can improve tool adoption by helping designers create collaboration tools that are better targeted to the goals, needs, and interactions between members of collaborative groups. We present a comparative study of design and user experience practitioners who used both collaboration personas and individual personas. Participants conducted a cognitive walkthrough and provided redesign suggestions for a collaboration tool. Our results show that the focus of the cognitive walkthrough and redesign task differed, with collaboration personas showing more group focus. Collaboration personas led to a more complete discussion, as indicated by a greater amount of time spent on the task compared to individual personas. Despite prior experience and training with individual personas, collaboration personas were preferred and better supported the task, since they focused on groups of people and their interactions.