Proceedings of the 27th ACM international conference on Design of communication
Proceedings of the 2nd International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Collaboration personas: a new approach to designing workplace collaboration tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Methods for service sciences from visualization points
HI'11 Proceedings of the 2011 international conference on Human interface and the management of information - Volume Part I
Experience characters: a design tool for communicating mobile phone experiences to designers
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Understanding culturally distant end-users through intermediary-derived personas
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Training systems design: bridging the gap between users and developers using storyboards
Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The relationship between industrial design and interaction design in product development activities
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Interaction design: serving corporate needs
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Proceedings of the Designing Interactive Systems Conference
Human centered design framework to generate novel ambient intelligence interface solutions
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
Proceedings of the 4th Information Interaction in Context Symposium
Stories from the field: mobile phone usage and its impact on people's lives in East Africa
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
KAVA: the virtual experience of urban sharing
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 12th International Conference on Interaction Design and Children
Developing story performing system for children
UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: applications and services for quality of life - Volume Part III
Reconsidering the notion of user experience for human-centered design
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I
An end-user approach to business process modeling
Journal of Network and Computer Applications
Cooking personas: Goal-directed design requirements in the kitchen
International Journal of Human-Computer Studies
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Whether youre designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, todays digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.