Alternatives: exploring information appliances through conceptual design proposals
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The building blocks of experience: an early framework for interaction designers
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Technology as Experience
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
Grounding experience: relating theory and method to evaluate the user experience of smartphones
EACE '05 Proceedings of the 2005 annual conference on European association of cognitive ergonomics
Funology
Exploring the facebook experience: a new approach to usability
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
THE WAY I SEE IT: Memory is more important than actuality
interactions - The Counterfeit You
Critical methods and user generated content: the iPhone on YouTube
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for the Digital Age: How to Create Human-Centered Products and Services
Designing for the Digital Age: How to Create Human-Centered Products and Services
What designers want: Needs of interactive application designers
VLHCC '09 Proceedings of the 2009 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)
Editorial: Modelling user experience - An agenda for research and practice
Interacting with Computers
Experience-Centered Design: Designers, Users, and Communities in Dialogue
Experience-Centered Design: Designers, Users, and Communities in Dialogue
Where are the Ionians of user experience research?
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Analysing user experience of personal mobile products through contextual factors
Proceedings of the 9th International Conference on Mobile and Ubiquitous Multimedia
Proceedings of the Designing Interactive Systems Conference
At the mobile experience flicks: making short films to make sense for mobile interaction design
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
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Different methods, techniques and tools exist for supporting design activities in a user-centered design process. Due to the increasing relevance of experience-centered design, the need to advance existing design methods and tools becomes evident. Within this paper we present "experience characters" as a design tool for communicating a richer understanding of mobile phone experiences towards designers. We conducted a qualitative text analysis study of written experience reports from an online forum in the tradition of grounded theory. Major experience types were grouped into categories and further transformed into five fictive characters that are easy to remember and likely to invoke empathy in design. Thus, designers' communication on and understanding of mobile phone experiences are supported. We describe in detail the steps taken for analysing experience reports and developing the experience characters, including relevant properties for informing and supporting an experience-centered design process.