User and task analysis for interface design
User and task analysis for interface design
About Face 2.0: The Essentials of Interaction Design
About Face 2.0: The Essentials of Interaction Design
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Corporate Blogging: Building community through persistent digital talk
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Supporting collaborative task management in e-mail
Human-Computer Interaction
Designing for the Digital Age: How to Create Human-Centered Products and Services
Designing for the Digital Age: How to Create Human-Centered Products and Services
Fitting an activity-centric system into an ecology of workplace tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Interactional identity: designers and developers making joint work meaningful and effective
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Revisiting personas: the making-of for special user groups
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Evaluation of the uses and benefits of a social business platform
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Computer Supported Cooperative Work
Supporting creative collaboration in globally distributed companies
Proceedings of the 2013 conference on Computer supported cooperative work
Emphasizing dysfunctional group dynamics in collaboration personas: specification of an approach
CHI '13 Extended Abstracts on Human Factors in Computing Systems
The secret life of a persona: when the personal becomes private
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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The success of social computing has generated a host of workplace collaboration tools. However, adoption of these tools by entire groups is a major problem. One reason for the adoption problem is a lack of methods for considering collaborative groups in technology design. Even when designing collaboration tools, designers often employ methods that focus on individuals. This leads to tools that are not well targeted at the groups who will use them. To solve this problem, we propose the notion of collaboration personas, which are empirically derived descriptions of hypothetical groups, including details that inform the design of collaboration tools. Collaboration personas differ from individual personas in having (1) multiple, inter-related individuals playing specific roles; (2) a focus on collective goals and elaboration of individual goals that affect the collective goal; and (3) new attributes that characterize collaborative aspects of the group's work. We contrast collaboration personas with other design approaches and provide examples of how they can be used to design new collaborative tools that better meet the needs of typical groups.