Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Personas in action: ethnography in an interaction design team
Proceedings of the second Nordic conference on Human-computer interaction
From user to character: an investigation into user-descriptions in scenarios
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Proceedings of the 2003 conference on Designing for user experiences
Personas is not applicable: local remedies interpreted in a wider context
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Procuring a usable system using unemployed personas
Proceedings of the third Nordic conference on Human-computer interaction
interactions - Toward a model of innovation
HCSE'10 Proceedings of the Third international conference on Human-centred software engineering
Collaboration personas: a new approach to designing workplace collaboration tools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Framing the Attacker in Organized Cybercrime
EISIC '12 Proceedings of the 2012 European Intelligence and Security Informatics Conference
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Some organizations fail to involve users in systems development due to a widespread organization, high workload or secrecy issues. A remedy against this situation could be the persona method in which users and main stakeholders as represented as fictitious characters. Personas help eliciting user needs and requirements, facilitate design choices and are an overall communication aid where users cannot be present. An important part of the persona method, as portrayed in literature, is the personal details that make the personas trustworthy and alive. In this paper we present two cases in which personas have been developed and used, but where the personal is scarce or even non-existent because of a dispersed organisation, the organisational culture and secrecy issues. The paper describes how the personas were developed, used and received and how the method was altered in order to work in these special circumstances.