Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Information architecture and the design process
Taking software design seriously
Applying design methodology to software development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Bringing design to software
Bringing design to software
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Improving the procurement process: humanizing accountants with a human factors education
ICIS '98 Proceedings of the international conference on Information systems
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
About Face 2.0: The Essentials of Interaction Design
About Face 2.0: The Essentials of Interaction Design
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Proceedings of the 2003 conference on Designing for user experiences
Usability professionals-current practices and future development
Interacting with Computers
Data-driven persona development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Investigation of cultural dependency in mobile technology and older adults
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
The secret life of a persona: when the personal becomes private
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.