Designing the user interface (videotape)
Designing the user interface (videotape)
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
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Communications of the ACM
Requirements engineering
Human-computer interaction
HCI challenges in government contracting
CHI '94 Conference Companion on Human Factors in Computing Systems
Computers in context—but in which context?
Computers and design in context
Interactive System Design
Handbook of Human-Computer Interaction
Handbook of Human-Computer Interaction
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Human-Computer Interaction
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Standards, Guidelines and Examples: System and Software Requirements Engineering
Standards, Guidelines and Examples: System and Software Requirements Engineering
The Three Dimensions of Requirements Engineering
CAiSE '93 Proceedings of Advanced Information Systems Engineering
Procuring a usable system using unemployed personas
Proceedings of the third Nordic conference on Human-computer interaction
Proceedings of the third Nordic conference on Human-computer interaction
Management perspectives on usability in a public authority: a case study
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Understanding the context of design: towards tactical user centered design
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
User certification of workplace software: assessing both artefact and usage
Behaviour & Information Technology
Usability cost-benefit analysis: how usability became a curse word?
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
Journal of Organizational and End User Computing
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This article describes a case study that examined one procurer's reasoning about and work with usability-related issues as well as the contractor's response to those requirements. The aim of this study was to examine the procurer's power to direct the system development process according to user-centred principles and indeed to point out its responsibility to use that power. The study elucidated the procurer's and the contractor's differing views of usability. The results suggest that the project leaders from the two organisations examined in this study had differing views of usability and that both approached usability more from a business perspective than from a user perspective. Furthermore, we found that the procurer valued user-centred activities less for their results than for the opportunity they gave to come in contact with the user's point of view and then to visualize the requirements concretely. We conclude this article with an analysis of some contradictions within and between the two organisations from a socio-cultural point of view. We suggest some mundane but nevertheless important requirements that procurers should think of when contracting consultants.