Designing the user interface: strategies for effective human-computer interaction
Designing the user interface: strategies for effective human-computer interaction
A web of fuzzy problems: confronting the ethical issues
Communications of the ACM - Special issue Participatory Design
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Bringing design to software
The organizational contexts of development and use
ACM Computing Surveys (CSUR)
Helping and hindering user involvement — a tale of everyday design
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
An integrated framework for concurrent life-cycle design and construction
Advances in Engineering Software
The unified software development process
The unified software development process
The improvement of human-centred processes—facing the challenge and reaping the benefit of ISO 13407
International Journal of Human-Computer Studies
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
Systems Planning in Business-to-Business Electronic Commerce Environments
Information Technology and Management
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Cost-Justifying Usability: An Update for the Internet Age
Cost-Justifying Usability: An Update for the Internet Age
Participatory design: the will to succeed
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Inside the belly of the beast: the challenges and successes of a reformist participatory agenda
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
From closed to open to what?: an exploration on community innovation principles
Proceedings of the 13th International MindTrek Conference: Everyday Life in the Ubiquitous Era
Human centred university commercialisation
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
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It is widely recognized that system usability requires active involvement of end-users in all phases of software development, and there is currently a broad consensus among researchers and practitioners in the field as to what constitutes a good user-centered design process. Despite this, many systems development projects still fail when it comes to addressing usability issues and appropriately involving users in the design process. We find that a project's boundary conditions are becoming increasingly important for the potential impact of user-centered design activities, and hence the success of the end result of the project. We propose and define "context of design" as a concept to embrace the socio-technical system in which user-centered design takes place. The context of design includes, but is not limited to, the internal structure of the developer and the client organizations, contractual and tender issues, software engineering tools, and stakeholder agendas and relations. We illustrate the reasoning with various cases in which user-centered design has been constrained by factors in the context of design. We recommend that user-centered-design projects give priority to an early identification of factors in the context of design that pose risks to end-product usability. By analyzing the context of design for each project, we may be able to better tailor user-centered design activities to reach the goal of building a more usable end-result.