Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Maintaining a focus on user requirements throughout the development of clinical workstation software
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Project work: the organisation of collaborative design and development in software engineering
Computer Supported Cooperative Work - Special issue on studies of cooperative design
The Mythical Man-Month: Essays on Softw
The Mythical Man-Month: Essays on Softw
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
New Technology and Practical Police Work: The Social Context of Technical Innovation
New Technology and Practical Police Work: The Social Context of Technical Innovation
Dependability: Basic Concepts and Terminology
Dependability: Basic Concepts and Terminology
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
Understanding the context of design: towards tactical user centered design
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Computer Supported Cooperative Work
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This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private partnership (PPP) between the Trust and a US based software house (OurComp) contracted to supply, configure and support their customizable-off-the-shelf (COTS) healthcare information system in cooperation with an in-hospital project team. Given this contractual relationship for system delivery and support (increasingly common, and 'standard' in UK healthcare) we focus on the ways in which issues to do with the 'contract' enter into and impinge on everyday design and deployment work as part of the process of delivering dependable systems.