Designing for usability: key principles and what designers think
Communications of the ACM
Software engineering: a practitioner's approach (2nd ed.)
Software engineering: a practitioner's approach (2nd ed.)
On designing for usability: an application of four key principles
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The 1984 Olympic Message System: a test of behavioral principles of system design
Communications of the ACM
The interface is often not the problem
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
A field study of the software design process for large systems
Communications of the ACM
The designer as user: building requirements for design tools from design practice
Communications of the ACM
Patterns of contact and communication in scientific research collaboration
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Innovation in user interface development: obstacles and opportunities
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface design in large corporations: coordination and communication across disciplines
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making usable, useful, productivity-enhancing computer applications
Communications of the ACM
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
International Journal of Man-Machine Studies
Connecting theory and practice: a case study of achieving usability goals
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Engineering for usability (panel session): lessons from the user derived interface
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Relationships and tasks in scientific research collaborations
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Design practice and interface usability: Evidence from interviews with designers
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From programming environments to environments for designing
Communications of the ACM
Usability engineering turns 10
interactions
A framework for developing experience-based usability guidelines
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Helping and hindering user involvement — a tale of everyday design
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Requirements for a virtual collocation environment
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Informing General CSCW Product Development through Cooperative Design in Specific Work Domains
Computer Supported Cooperative Work
Connecting the design of software to the design
Communications of the ACM
One for all and all for one?: case studies of using prototypes in commercial projects
Proceedings of the second Nordic conference on Human-computer interaction
The politics of intranet usability: can one size fit all?
The usability business
Human values, ethics, and design
The human-computer interaction handbook
The west wing: fiction can serve politics
Scandinavian Journal of Information Systems
Proceedings of the 2003 conference on Designing for user experiences
Proceedings of the third Nordic conference on Human-computer interaction
Identifying and selecting users for user-centered design
Proceedings of the third Nordic conference on Human-computer interaction
Animated use sketches as design representations
interactions
Timing in the art of integration: 'that's how the bastille got stormed'
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Management perspectives on usability in a public authority: a case study
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Understanding the work of an HCI practitioner
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Usability professionals-current practices and future development
Interacting with Computers
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Interacting with Computers
Public participation in proprietary software development through user roles and discourse
International Journal of Human-Computer Studies
What Is Social Informatics and Why Does It Matter?
The Information Society
Effective user involvement in product development by improving the analysis of user needs
Behaviour & Information Technology
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
Understanding the context of design: towards tactical user centered design
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
User-Centered Design and Evaluation --- The Big Picture
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
A tale of two teams: success and failure in virtual team meetings
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
A scenario-based design method with photo diaries and photo essays
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Segmentation of users in PD for healthcare
Proceedings of the 11th Biennial Participatory Design Conference
How do usability professionals construe usability?
International Journal of Human-Computer Studies
Models of Collaboration as the Foundation for Collaboration Technologies
Journal of Management Information Systems
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Evaluating information visualization in large companies: challenges, experiences and recommendations
Proceedings of the 3rd BELIV'10 Workshop: BEyond time and errors: novel evaLuation methods for Information Visualization
Designing for a billion users: a case study of facebook
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Information visualization evaluation in large companies: challenges, experiences and recommendations
Information Visualization - Special issue on Evaluation for Information Visualization
Proceedings of the 3rd International Conference on Human Computer Interaction
MenuOptimizer: interactive optimization of menu systems
Proceedings of the 26th annual ACM symposium on User interface software and technology
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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The development of human-computer interfaces was studied in two large software product development organizations. Researchers joined development projects for approximately one month and participated in interface design while concurrently interviewing other project participants and employees, recording activity in meetings and on electronic networks, and otherwise observing the process. The two organizations differed in their approaches to development, and, in each case, the approach differed in practice from the model supported by the organizational structure. Development practices blocked the successful application of accepted principles of interface design. The obstacles to effective design that results from people noticing and being affected by interface changes, and a lack of communication among those sharing responsibility for different aspects of the interface.