Designing for usability: key principles and what designers think
Communications of the ACM
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
UPA and CHI surveys on usability processes
ACM SIGCHI Bulletin
International Journal of Human-Computer Studies
Human-computer interaction: psychology as a science of design
International Journal of Human-Computer Studies
Journal of the American Society for Information Science - Special issue on current research in human-computer interaction
Organizing usability work to fit the full product range
Communications of the ACM
Cooperative usability practices
Communications of the ACM
Hedonic and ergonomic quality aspects determine a software's appeal
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IEEE Software
Advancing UCD while facing challenges working from offshore
interactions - Winds of change
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Usability professionals: you've come a long way, baby!
interactions - Offshoring? Welcome to the new global village
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
Interacting with Computers
The interplay of beauty, goodness, and usability in interactive products
Human-Computer Interaction
Non-universal usability?: a survey of how usability is understood by Chinese and Danish users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Correlations among prototypical usability metrics: evidence for the construct of usability
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Global mapping of usability labs and centers
CHI '09 Extended Abstracts on Human Factors in Computing Systems
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Early traces of usability as a science and as a profession
Interacting with Computers
Research Methods in Human-Computer Interaction
Research Methods in Human-Computer Interaction
Understanding web accessibility and its drivers
Proceedings of the International Cross-Disciplinary Conference on Web Accessibility
| Hi-index | 0.00 |
Usability professionals have attained a specialist role in systems-development projects. This study analyses usability professionals' operational understanding of usability by eliciting the constructs they employ in their thinking about system use. We approach usability broadly and without a priori distinguishing it from user experience. On the basis of repertory-grid interviews with 24 Chinese, Danish, and Indian usability professionals we find that they make use of more utilitarian than experiential, i.e. user-experience related, constructs. This indicates that goal-related performance is central to their thinking about usability, whereas they have less elaborate sets of experiential constructs. The usability professionals mostly construe usability at an individual level, rather than at organizational and environmental levels. The few exceptions include effectiveness constructs, which are evenly spread across all three levels, and relational constructs, which are phrased in terms of social context. Considerations about users' cognitive activities appear more central to the usability professionals than conventional human-factors knowledge about users' sensorial abilities. The usability professionals' constructs, particularly their experiential constructs, go considerably beyond ISO 9241 usability, indicating a discrepancy between this definition of usability and the thinking of the professionals concerned with delivering usability. Finally, usability is construed rather similarly across the three nationalities of usability professionals.