Measurements and Concepts of Usability and User Experience: Differences between Industry and Academia

Authors:
Anja B. Naumann;Ina Wechsung;Robert Schleicher
Affiliations:
Deutsche Telekom Laboratories, Berlin University of Technology, Berlin 10587;Deutsche Telekom Laboratories, Berlin University of Technology, Berlin 10587;Deutsche Telekom Laboratories, Berlin University of Technology, Berlin 10587
Venue:
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Year:
2009

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Abstract

Usability and User experience are two central terms in the discipline of Human-Computer Interaction (HCI). The relevant literature provides a wide range of definitions and measuring methods for both concepts. This paper presents results of a survey asking usability researchers and practitioners about their views and practice on Usability and User Experience aiming to investigate the current state of the art regarding both concepts.