What you see, some of what's in the future, and how we go about doing it: HI at Apple Computer
CHI '95 Conference Companion on Human Factors in Computing Systems
Pitching usability to your organization
interactions
Cooperative usability practices
Communications of the ACM
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability Engineering
Emotion & design: attractive things work better
interactions
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Designing the User Interface: Strategies for Effective Human-Computer Interaction (4th Edition)
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Technology as Experience
Funology: from usability to enjoyment
Funology: from usability to enjoyment
Designing worth is worth designing
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Understanding the work of an HCI practitioner
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Towards a shared definition of user experience
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Building a unified framework for the practice of experience design
CHI '09 Extended Abstracts on Human Factors in Computing Systems
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Bridging the Gap Between Usability and Requirements Engineering
RE '09 Proceedings of the 2009 17th IEEE International Requirements Engineering Conference, RE
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Needs, affect, and interactive products - Facets of user experience
Interacting with Computers
User experience evaluation methods: current state and development needs
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
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As User eXperience (UX) has grown to be a very popular term widely used by practitioners and academics alike in the field of human-computer interaction (HCI), it has also diverged in definition and purpose. Currently, there are only a few publications that consider UX in the context of product development in larger organizations. This paper illustrates this issue with the help of a literature review and a case study conducted in a multinational ICT company. The purpose of this study was to investigate the understanding of UX across different units within the organization and the different meanings associated with the concept. The case study consisted of interviews across the organization and had a split agenda between finding out the organization of UX work and also the meaning of UX for the employees. Based on the interviews and literature, a framework is presented for organizing UX work in a product development environment. The framework suggests an inter-organizational approach that takes into consideration not only product development as such, but also other functions of the company, including brand strategy.