Towards a shared definition of user experience

  • Authors:
  • Effie Law;Virpi Roto;Arnold P.O.S. Vermeeren;Joke Kort;Marc Hassenzahl

  • Affiliations:
  • ETH Zürich/Univ. of Leicester, Zürich/Leicester (UK), Switzerland;Nokia Research Center, Nokia Group, Finland;Delft University of Technology, Delft, Netherlands;TNO Information & Communication Technology, Groningen, Netherlands;University of Koblenz-Landau, Landau, Germany

  • Venue:
  • CHI '08 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2008

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Abstract

User experience (UX) is still an elusive notion with many different definitions, despite some recent attempts to develop a unified view on UX. The lack of a shared definition of UX not only confuses or even misleads customers of a product/service but also undermines the effectiveness of researching, managing and teaching UX. Diverse ideas have been generated in scientific activities that aim to develop a common understanding about the meaning and scope of UX. It is plausible, with sound methodologies, to converge these divergences, driving the UX community closer to a common definition and integrated views of UX. This SIG tackles this challenge by systematically assembling a set of existing definitions and viewpoints of UX and collecting opinions on them from known UX experts/researchers and general CHI'08 attendees.