Correlations among prototypical usability metrics: evidence for the construct of usability

  • Authors:
  • Jeff Sauro;James R. Lewis

  • Affiliations:
  • Oracle Corporation, Denver, CO, USA;IBM Software Group, Boca Raton, FL, USA

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2009

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Abstract

Correlations between prototypical usability metrics from 90 distinct usability tests were strong when measured at the task-level (r between .44 and .60). Using test-level satisfaction ratings instead of task-level ratings attenuated the correlations (r between .16 and .24). The method of aggregating data from a usability test had a significant effect on the magnitude of the resulting correlations. The results of principal components and factor analyses on the prototypical usability metrics provided evidence for an underlying construct of general usability with objective and subjective factors.