UWIS: An assessment methodology for usability of web-based information systems

Authors:
Asil Oztekin;Alexander Nikov;Selim Zaim
Affiliations:
School of Industrial Engineering and Management, Oklahoma State University, 322 Engineering North, Stillwater, OK 74078, USA;Department of Mathematics and Computer Science, University of the West Indies, St. Augustine, Trinidad and Tobago (W.I.);Department of Management, Fatih University, Buyukcekmece, Istanbul, Turkey
Venue:
Journal of Systems and Software
Year:
2009

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Abstract

A methodology for usability assessment and design of web-based information systems (UWIS) is proposed. It combines web-based service quality and usability dimensions of information systems. Checklist items with the highest and the lowest contribution to the usability performance of a web-based information system can be specified by UWIS. A case study by a student information system at Fatih University is carried out to validate the methodology. UWIS reveals a strong relationship between quality and usability which is assumed to exist by many researchers but not experimentally analyzed yet. This study depicts a strong relevance between web-based service quality and usability of web-based information systems. UWIS methodology can be used for designing more usable and higher quality web-based information systems.