Improving a human-computer dialogue
Communications of the ACM
Usability engineering at a discount
Proceedings of the third international conference on human-computer interaction on Designing and using human-computer interfaces and knowledge based systems (2nd ed.)
Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What is gained and lost when using evaluation methods other than empirical testing
HCI'92 Proceedings of the conference on People and computers VII
What is gained and lost when using methods other than empirical testing
CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
User involvement in the design process: why, when & how?
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
International usability testing: how can we do it early, often, and cost-effectively
CHI '94 Conference Companion on Human Factors in Computing Systems
Practical usability evaluation
CHI '94 Conference Companion on Human Factors in Computing Systems
Systematic evaluation of e-learning systems: an experimental validation
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Usability inspection methods after 15 years of research and practice
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Evaluating usability of a commercial electronic health record: A case study
International Journal of Human-Computer Studies
Software operation time evaluation based on MTM
Advances in Engineering Software
Evidence Based Design of Heuristics for Computer Assisted Assessment
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Usability evaluation methods: mind the gaps
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
A test-first view of usability
Interacting with Computers
UWIS: An assessment methodology for usability of web-based information systems
Journal of Systems and Software
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Do patterns help novice evaluators? A comparative study
International Journal of Human-Computer Studies
Comparing benchmark task and insight evaluation methods on timeseries graph visualizations
Proceedings of the 3rd BELIV'10 Workshop: BEyond time and errors: novel evaLuation methods for Information Visualization
A comparison of benchmark task and insight evaluation methods for information visualization
Information Visualization - Special issue on Evaluation for Information Visualization
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Recent research comparing usability assessment methods has been interpreted by some to imply that usability testing is no longer necessary, because other techniques, such as heuristic evaluation, can find some usability problems more cost-effectively. Such an interpretation grossly overstates the actual results of the studies. In this article, we, as authors of studies that compared inspection methods to usability testing, point out the rather severe limitations to using inspection methods as a substitute for usability testing and argue for a more balanced repertoire of usability assessment techniques.