Improving a human-computer dialogue
Communications of the ACM
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability testing vs. heuristic evaluation: was there a contest?
ACM SIGCHI Bulletin
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Usability inspection methods
The pluralistic usability walkthrough: coordinated empathies
Usability inspection methods
Inspections and design reviews: framework, history and reflection
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Usability inspection methods
Faster, cheaper!! Are usability inspection methods as effective as empirical testing?
Usability inspection methods
A comparison of user interface evaluation methods
Usability inspection methods
Adding value to usability testing
Usability inspection methods
Usability problem reports: helping evaluators communicate effectively with developers
Usability inspection methods
Observing, predicting, and analyzing usability problems
Usability inspection methods
The role of psychological theory in usability inspection methods
Usability inspection methods
Interface design guidance systems
Usability inspection methods
An example of formal usability inspections in practice at Hewlett-Packard company
CHI '95 Conference Companion on Human Factors in Computing Systems
Usability evaluation with the cognitive walkthrough
CHI '95 Conference Companion on Human Factors in Computing Systems
Turning research into practice: characteristics of display-based interaction
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning and using the cognitive walkthrough method: a case study approach
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A field study of exploratory learning strategies
ACM Transactions on Computer-Human Interaction (TOCHI)
Making a difference—the impact of inspections
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
An impact analysis method for safety-critical user interface design
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
On the contributions of different empirical data in usability testing
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Cognitive walkthrough for the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Testing documentation with "low-tech" simulation
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
TOG on Interface
What is gained and lost when using methods other than empirical testing
CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
SOUPS '06 Proceedings of the second symposium on Usable privacy and security
What happened to remote usability testing?: an empirical study of three methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experience in remote user-centered design
Proceedings of the 26th annual ACM international conference on Design of communication
Web application and design of communication
Proceedings of the 26th annual ACM international conference on Design of communication
Heat, fire and temperature: the industrial revolution and HCI
CHI '09 Extended Abstracts on Human Factors in Computing Systems
User-Centered Design and Evaluation --- The Big Picture
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Evaluation criteria for assessing the usability of ERP systems
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Usability evaluation of web-based GIS: case study
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
An approach based on multiple text input modes for interactive digital TV applications
Proceedings of the 28th ACM International Conference on Design of Communication
Social networks and design of communication
Proceedings of the Workshop on Open Source and Design of Communication
Evaluation of video game interfaces
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: design for all and eInclusion - Volume Part I
Anãlise comparativa de heurísticas para avaliação de jogos digitais
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Investigating usability and "meaningful use" of electronic medical records
Proceedings of the 30th ACM international conference on Design of communication
Gamers as usability evaluators: a study in the domain of virtual worlds
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Empirical validation of a usability inspection method for model-driven Web development
Journal of Systems and Software
Changing perspectives on evaluation in HCI: past, present, and future
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Advances in Human-Computer Interaction
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Usability inspection methods, such as heuristic evaluation, the cognitive walkthrough, formal usability inspections, and the pluralistic usability walkthrough, were introduced fifteen years ago. Since then, these methods, analyses of their comparative effectiveness, and their use have evolved in different ways. In this paper, we track the fortunes of the methods and analyses, looking at which led to use and to further research, and which led to relative methodological dead ends. Heuristic evaluation and the cognitive walkthrough appear to be the most actively used and researched techniques. The pluralistic walkthrough remains a recognized technique, although not the subject of significant further study. Formal usability inspections appear to have been incorporated into other techniques or largely abandoned in practice. We conclude with lessons for practitioners and suggestions for future research.