The Usability Engineering Life Cycle
Computer
Iterative User-Interface Design
Computer
Seeing the project: mapping patterns of intra-team communication events
Proceedings of the 21st annual international conference on Documentation
Research methods for revealing patterns of mediation
Proceedings of the 21st annual international conference on Documentation
What users say they want in documentation
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Authoring technical documentation using a generic document model
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Usability inspection methods after 15 years of research and practice
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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To meet an immediate need in a new market, the corporation needed a customer document for installing a suite of tools that had previously been installed only by experienced service engineers. More than one support engineer had written a short document describing the installation tasks, but these documents pre-supposed a high level of expertise on the part of the installer. The challenge presented to Information Engineering was to create, from two such documents, a text that a customer could use to install the software tools. With the help of a world-wide team, internet tools, and two virtual sessions following user-centered design practices, a customer-oriented document was successfully created quickly at very low cost. This paper describes the process. Documentation, Design, User-centered Design, Remote collaborative work, Design of communication, Computer-supported collaborative work