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Writing Software Documentation: A Task Oriented Approach
Writing Software Documentation: A Task Oriented Approach
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Research methods for revealing patterns of mediation
Proceedings of the 21st annual international conference on Documentation
Research methods for revealing patterns of mediation
Proceedings of the 21st annual international conference on Documentation
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Visualizing writing activity as knowledge work: challenges & opportunities
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This paper reports the results of a qualitative study of the communication patterns of two student teams engaged in a design and documentation task. All communication events for each team are recorded and analyzed to produce displays that show how well-coordinated each team was throughout the project. The sorting and mapping methods presented suggest a new class of features for groupware applications, features designed to allow members of collaborative teams to monitor and adjust their communication patterns during the lifecycle of a project.