Visual documentation of knowledge work: an examination of competing approaches

Authors:
Mark Zachry;Clay Spinuzzi;William Hart-Davidson
Affiliations:
University of Washington, Seattle, WA;University of Texas at Austin, Austin, TX;Michigan State University, East Lansing, MI
Venue:
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Year:
2007

Citing 18
Cited 1

The evolution of knowledge management with NCR Corporation

Proceedings of the 16th annual international conference on Computer documentation
Technical communications as knowledge management: evolution of a profession

SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Genre ecologies: an open-system approach to understanding and constructing documentation

ACM Journal of Computer Documentation (JCD)
Developing content for international knowledge management webs

SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The changing face of technical communication: new directions for the field in a new millennium

SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
Modeling document-mediated interaction

Proceedings of the 20th annual international conference on Computer documentation
Modeling genre ecologies

Proceedings of the 20th annual international conference on Computer documentation
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations

Organization Science
Seeing the project: mapping patterns of intra-team communication events

Proceedings of the 21st annual international conference on Documentation
Agent-Based Modeling of Knowledge Flows: Illustration from the Domain of Information Systems Design

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
A diary study of task switching and interruptions

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Where did knowledge management come from?

IBM Systems Journal
Chains and ecologies: methodological notes toward a communicative-mediational model of technologically mediated writing

SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Designing communication: considering the dynamics of the discipline

SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Visualizing writing activity as knowledge work: challenges & opportunities

SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Knowledge flow network planning and simulation

Decision Support Systems
KnowFlow - A Hybrid Approach to Identifying and Visualizing Distributed Knowledge Work Practices

HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Capturing & visualizing knowledge work: results & implications of a pilot study of proposal writing activity

SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication

Activity streams: building context to coordinate writing activity in collaborative teams

Proceedings of the 30th ACM international conference on Design of communication

Quantified Score

Hi-index	0.00

Visualization

Abstract

Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for administrators and managers. One of the challenges addressed by researchers working in this area is constructing visual representations of knowledge work. This paper examines competing approaches to such visualization work, exploring trends in current research-based work.