Using contextual inquiry to learn about your audiences
ACM SIGDOC Asterisk Journal of Computer Documentation
User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
User-centered technology: a rhetorical theory for computers and other mundane artifacts
User-centered technology: a rhetorical theory for computers and other mundane artifacts
Information ecologies: using technology with heart
Information ecologies: using technology with heart
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Component-based software development: implications for documentation
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Designing for lifeworlds: genre and activity in information systems design and evaluation
Designing for lifeworlds: genre and activity in information systems design and evaluation
Exploring the blind spot: audience, purpose, and context in “product, process, and profit”
ACM Journal of Computer Documentation (JCD)
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The changing face of technical communication: new directions for the field in a new millennium
SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation
The ecology of an online education site in professional communication
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Publications management from an ecological perspective: three documentation case studies
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Documentation, participatory citizenship, and the web: the potential of open systems
Proceedings of the 20th annual international conference on Computer documentation
Proceedings of the 20th annual international conference on Computer documentation
Feature guides: improving usability for end users
Proceedings of the 21st annual international conference on Documentation
From genre analysis to the design of meetingware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation
Four ways to investigate assemblages of texts: genre sets, systems, repertoires, and ecologies
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Visualizing writing activity as knowledge work: challenges & opportunities
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Researching proposal development: accounting for the complexity of designing persuasive texts
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Playing in genre fields: a play theory perspective on genre
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
When social networking meets online games: the activity system of grouping in world of warcraft
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Visual documentation of knowledge work: an examination of competing approaches
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Learning our ABCs: accessibility, bottlenecks, and control in an organized research unit's website
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Advances in understanding knowledge work: an experience report
Proceedings of the 26th annual ACM international conference on Design of communication
Proceedings of the 27th ACM international conference on Design of communication
Negotiating with angry mastodons: the wikipedia policy environment as genre ecology
Proceedings of the 16th ACM international conference on Supporting group work
Proceedings of the 30th ACM international conference on Design of communication
| Hi-index | 0.00 |
Arguing that current approaches to understanding and constructing computer documentation are based on the flawed assumption that documentation works as a closed system, the authors present an alternative way of thinking about the texts that make computer technologies usable for people. Using two historical case studies, the authors describe how a genre ecologies framework provides new insights into the complex ways that people use texts to make sense of computer technologies. The framework is designedto help researchers and documentors account for contingency, decentralization, and stability in the multiple texts the people usewhile working with computers. The authors conclude by proposing three heuristic tools to support the work of technical communicators engaged in developing documentation today: exploratory questions, genre ecology diagrams, and organic engineering.