Grappling with distributed usability: a cultural-historical examination of documentation genres over four decades

  • Authors:
  • Clay Spinuzzi

  • Affiliations:
  • Texas Tech Univ., Lubbock

  • Venue:
  • SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
  • Year:
  • 1999

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Abstract

This paper describes a cultural-historical framework for investigating usability, based on activity theory and genre theory. Rather than investigating usability as the property of a single artifact or of a user-artifact dyad, the framework approaches usability as distributed across an entire activity network. The points are illustrated through a cultural-historical examination of an information system as it evolved over four decades.