From genre analysis to the design of meetingware

Authors:
Pedro Antunes;Carlos J. Costa
Affiliations:
University of Lisboa, Lisboa, Portugal;ISCTE, Lisboa, Portugal
Venue:
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Year:
2003

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Abstract

Genre analysis is an approach to study organizational structures, focusing on communication patterns, which can be applied to the specific context of meetings. This research investigates the impact of genre analysis on the design of meetingware. The paper describes how genre analysis was used to develop meetingware for several organizations and meeting genres. The paper covers the whole design process, from genre elicitation to validation. The obtained results indicate that genre analysis impacts meetingware design in five major dimensions: organizational integration, situated nature, meeting lifecycle view, focus on communication patterns, and preservation of the meeting context.