Integrating Two Organizational Systems through Communication Genres
COORDINATION '02 Proceedings of the 5th International Conference on Coordination Models and Languages
From genre analysis to the design of meetingware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Domain-specific FAQ retrieval using independent aspects
ACM Transactions on Asian Language Information Processing (TALIP)
Effects of web document evolution on genre classification
Proceedings of the 14th ACM international conference on Information and knowledge management
The appropriateness of Swedish municipality web site designs
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Zero, single, or multi? Genre of web pages through the users' perspective
Information Processing and Management: an International Journal
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Documents on the Web can be composed of multiple Web pages, suggesting the need to consider how linking between pages affects a document 脮s form. We illustrate this point by considering patterns of linking in a common genre of document, the Frequently Asked Questions file or FAQ. In a sample of 70 FAQs, we found four patterns of linking: no links, links within the page, links to pages on the same host and links to other hosts. We suggest that links that tie together document pieces simply recreate the already accepted FAQ genre, but links that provide navigation within the document or that link to other information sources begin to extend and adapt the FAQ genre to the needs and capabilities of the Web.