The role of "genre" in the analysis of the use of videoconference systems at work

Authors:
Teresa Cerratto Pargman;Ann Lantz
Affiliations:
IPLab Royal Institute of Technology 100 44 Stockholm, SWEDEN;Center for User Oriented IT-Design Royal Institute of Technology 100 44 Stockholm, SWEDEN
Venue:
Proceedings of the second Nordic conference on Human-computer interaction
Year:
2002

Citing 5
Cited 2

A comparison of face-to-face and distributed presentations

CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What mix of video and audio is useful for small groups doing remote real-time design work?

CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Keeping it simple

Bringing design to software
Genre taxonomy: A knowledge repository of communicative actions

ACM Transactions on Information Systems (TOIS)
Remote conversations: the effects of mediating talk with technology

Human-Computer Interaction

From genre analysis to the design of meetingware

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
The appropriateness of Swedish municipality web site designs

Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper reports the results of three case studies aimed at exploring the use of videoconference systems in different working situations. We observed how professionals in three geographically distributed groups --- one from the academic world and two from large Swedish companies --- used different videoconference systems for work. The paper discusses the fact that groups from different working contexts, using different videoconferences systems, decided to avoid them and instead all chose telephone conferences to support their meetings. This result is interpreted as a sign of a gap between emerging technologies and implementations of genres (conventions) in design.