Merging multiple perspectives in groupware use: intra- and intergroup conventions
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Genre ecologies: an open-system approach to understanding and constructing documentation
ACM Journal of Computer Documentation (JCD)
Genre taxonomy: A knowledge repository of communicative actions
ACM Transactions on Information Systems (TOIS)
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
From genre analysis to the design of meetingware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Talk Before You Type: Coordination in Wikipedia
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Proceedings of the 2007 international ACM conference on Supporting group work
Scaling Consensus: Increasing Decentralization in Wikipedia Governance
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
Proceedings of the 2008 ACM conference on Computer supported cooperative work
What do you think?: the structuring of an online community as a collective-sensemaking process
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Alternative interfaces for deletion discussions in Wikipedia: some proposals using decision factors
Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
The role of conflict in determining consensus on quality in Wikipedia articles
Proceedings of the 9th International Symposium on Open Collaboration
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Groups collaborating in online spaces on complex, extended projects develop behavioral conventions and agreed-upon practices to structure and regulate their interactions and work. Collaborators on Wikipedia have developed a multi-tiered policy environment to document a set of evolving principles, processes, and rules to facilitate productive group collaboration. Previous quantitative studies have noted this hierarchical structure, but have evaluated the policy environment as a singular entity rather than investigating potential differences between the three main regulatory genres that enable it. These studies also excluded essays, the least official regulatory genre, from their analyses. We perform a comparative content analysis of all three genres (policies, guidelines, and essays) and demonstrate that they focus on different areas of community regulation. Drawing on the theory of genre ecologies we discuss the possible role of unofficial genres such as essays in articulating and regulating work practices in online, organized collaborative work.