Lead users: a source of novel product concepts
Management Science
Studying cooperation and conflict between authors with history flow visualizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Talk Before You Type: Coordination in Wikipedia
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Proceedings of the 2007 international ACM conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information quality work organization in wikipedia
Journal of the American Society for Information Science and Technology
The Future of the Internet--And How to Stop It
The Future of the Internet--And How to Stop It
The collaborative construction of "fact" on Wikipedia
Proceedings of the 27th ACM international conference on Design of communication
Wikipedia
Good Faith Collaboration: The Culture of Wikipedia
Good Faith Collaboration: The Culture of Wikipedia
Negotiating with angry mastodons: the wikipedia policy environment as genre ecology
Proceedings of the 16th ACM international conference on Supporting group work
Lifting the veil: the expression of values in online communities
Proceedings of the 2011 iConference
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This paper presents research that investigated the role of conflict in the editorial process of the online encyclopedia, Wikipedia. The study used a grounded approach to analyzing 147 conversations about quality from the archived history of the Wikipedia article Australia. It found that conflict in Wikipedia is a generative friction, regulated by references to policy as part of a coordinated effort within the community to improve the quality of articles.