When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From genre analysis to the design of meetingware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Digital libraries and educational practice: a case for new models
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
Genre Combinations: A Window into Dynamic Communication Practices
Journal of Management Information Systems
Negotiating with angry mastodons: the wikipedia policy environment as genre ecology
Proceedings of the 16th ACM international conference on Supporting group work
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In this paper I examine mixed synchronous and asynchronous text-based conversations that have been carried on in the context of a computer-mediated communication (CMC) system called "Babble", which has been in use by a group of nine-teen people for nearly two years. The primary goal is to explore principled ways of analyzing and characterizing conversational activity in such systems using genre theory. After discussing genre theory, and some of the issues that come to the fore when apply genre theory to CMC, the paper analyzes five conversations. It argues that the conversations constitute separate genres, and develops the concept of participatory structure to capture some of their differences. Next, the paper examines the CMC system as a whole: it argues that the CMC system may be viewed as an ecology of conversational genres, and discusses three properties - global pull, topical pull, and conversational impetus - which may be used to characterize the behavior of the ecology.