Managing your documentation projects
Managing your documentation projects
Information ecologies: using technology with heart
Information ecologies: using technology with heart
Genre ecologies: an open-system approach to understanding and constructing documentation
ACM Journal of Computer Documentation (JCD)
The ecology of an online education site in professional communication
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Rhetoric of present single-sourcing methodologies
Proceedings of the 20th annual international conference on Computer documentation
From genre analysis to the design of meetingware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Multidisciplinarity and 21st century communication design
Proceedings of the 27th ACM international conference on Design of communication
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This study suggests that computer documentation is a complex technical communication genre, encompassing all the texts that mediate between complex human activities and computer processes. Drawing on a historical study, it demonstrates that the varied forms given to documentation have a long history, extending back at least to the early days of commercial mainframe computing. The data suggests that (1) early forms of computer documentation were borrowed from existing genres, and (2) official and unofficial documentation existed concurrently, despite efforts to consolidate these divergent texts. The study thus provides a glimpse into the early experimental nature of documentation as writers struggled to find a meaningful way to communicate information about their organization's developing computer technology.