Genre ecologies: an open-system approach to understanding and constructing documentation
ACM Journal of Computer Documentation (JCD)
Product, process, and profit: the politics of usability in a software venture
ACM Journal of Computer Documentation (JCD)
Quality technical information: paving the way for usable print and web interface design
ACM Journal of Computer Documentation (JCD)
ACM Journal of Computer Documentation (JCD)
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In this paper, we describe the efforts of Juniper Networks to implement a Feature Guide documentation manual and discuss the usability merits of this documentation method.