The elements of user interface design
The elements of user interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Developing Quality Technical Information: A Handbook for Writers and Editors (2nd Edition)
Developing Quality Technical Information: A Handbook for Writers and Editors (2nd Edition)
Towards a documentation maturity model
Proceedings of the 21st annual international conference on Documentation
Feature guides: improving usability for end users
Proceedings of the 21st annual international conference on Documentation
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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Principles of information style and design have been around for years. Look at the shelf life of Strunk and White's classic The Elements of Style, published in 1959 and still a bestseller. Producing Quality Technical Information is a gem of a book, whose precise, bullet-style list of seven requirements and a checklist is now even more insightful in the fast-paced world of online information and the World-Wide Web. As a writer, I'm amazed how the IBM authors crystallized the essence of good information design in less than 100 pages. This commentary describes how the book's seven qualities and thirty individual requirements can easily and usefully be extrapolated to address key issues of interface design and usability for today's professional designers and developers.