Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Enacting design for the workplace
Usability
Rapid prototyping of user interfaces driven by task models
Scenario-based design
Designing information technology in the postmodern age: from method to metaphor
Designing information technology in the postmodern age: from method to metaphor
Toward foundational analysis in human-computer interaction
The social and interactional dimensions of human-computer interfaces
Design of the conceptual model
Bringing design to software
Bringing design to software
Adaptation of an ethnographic method for investigation of the task domain in diagnostic radiology
Field methods casebook for software design
Emergence: from chaos to order
Emergence: from chaos to order
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The invisible computer
Web site usability: a designer's guide
Web site usability: a designer's guide
Information design considerations for improving situation awareness in complex problem-solving
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Computation and Human Experience
Computation and Human Experience
Nostalgic Angels: Rearticulating HyperText Writing
Nostalgic Angels: Rearticulating HyperText Writing
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Managers Divided: Organisation Politics and Information Technology Management
Managers Divided: Organisation Politics and Information Technology Management
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Information and Organization: A New Perspective on the Theory of the Firm
Information and Organization: A New Perspective on the Theory of the Firm
Feature guides: improving usability for end users
Proceedings of the 21st annual international conference on Documentation
Technologizing change: rhetoric of software implementation at a university campus
Proceedings of the 21st annual international conference on Documentation
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
The problem of extraneous text: opposition to organizational change, dynamic & synoptic orientations
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
Open source interface politics: identity, acceptance, trust, and lobbying
CHI '11 Extended Abstracts on Human Factors in Computing Systems
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In research and in practice,usability specialists commonly target thetechnology user-interfaces and help as the main arena for bringing about usability improvements. However, usability improvements depend on more than innovative and user-centered technical designs and implementations. Equally important for creating useful and usable software are the social and political forces that shape the development context. These forces give rise to leadership conflicts, factional disputes, renegade efforts, alliances and betrayals, all of which profoundly influence whether usability improvements will be supported and sustained within and across projects. This essay presents and analyzes a case history of a software start-up company in which usability achieved a Pyrrhic victory, triumphing only in the short run because of social and political forces.