Pitching usability to your organization
interactions
Product, process, and profit: the politics of usability in a software venture
ACM Journal of Computer Documentation (JCD)
Socialization in an Open Source Software Community: A Socio-Technical Analysis
Computer Supported Cooperative Work
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
Perceptions and practices of usability in the free/open source software (FoSS) community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
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A study of the Drupal open source project shows the problematic status of usability designers with respect to the larger developer community. Issues of power, trust, and identity arise and affect the way that usability recommendations are acted on or ignored. Making a straightforward case for a particular interface design can be insufficient to convince developers. Instead various additional lobbying strategies may be employed to build up support for the design.