Information design considerations for improving situation awareness in complex problem-solving

  • Authors:
  • Michael J. Albers

  • Affiliations:
  • Univ. of Memphis, Memphis, TN

  • Venue:
  • SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
  • Year:
  • 1999

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Abstract

The conventional techniques for task analysis derive the basic tasks that make up user actions. However, in the complex-problem solving environment, attempts to describe step-by-step actions breakdown because no single route to a solution exists. Although individual tasks can be defined, task-analysis normally results in the tasks being divorced from context. However, to support complex problem-solving, the design must place the information within the situation context and allow users to develop and maintain situation awareness.