Prospects for active help in online documentation
SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation
Plan recognition for context sensitive help
IUI '93 Proceedings of the 1st international conference on Intelligent user interfaces
Online documentation: the next generation
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
Dynamically assembled documentation
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Information design considerations for improving situation awareness in complex problem-solving
SIGDOC '99 Proceedings of the 17th annual international conference on Computer documentation
Proceedings of the Third International Conference on Intelligent Tutoring Systems
ITS '96 Proceedings of the Third International Conference on Intelligent Tutoring Systems
Proceedings of the 5th conference on Creativity & cognition
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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As the variety of software users is increasing widely, online help systems are required to provide appropriate information for users. It means the help documents are suited to users' knowledge and the context in users' accesses. This paper addresses how online help systems can meet these requirements, and proposes a design framework called SOF Scenario-based Online help Framework).In SOF, we introduce our proposed scenario-based design of help documents. The scenario is a meta-model of the help document and contains information about the structure and behavior of the document. Therefore, the scenario-based design of help documents can achieve context-sensitive interaction between the system and a user depending on his/her knowledge level.This paper also demonstrates that SOF can be used to meet these demands placed upon online help systems, and includes a prototype system named Fit (Flexible Information Tailor). SOF makes it easy to develop adaptive online help systems.